Patient Information

A patient care report is generated whenever PFRES assists a sick or injured person. These reports contain confidential medical information and are not part of the public record.

Copies of patient care records are available to our patients, their representatives, and others as specified by Federal Law.

PFRES’s policies and procedures for the release of patient care reports comply with restrictions specified under state and federal law. At the same time, PFRES strives to make the process of obtaining copies of records as easy as possible for those seeking them.

There is a $10 fee to perform a record search and, if located obtain a copy of a patient care report. No refunds will be issued.

PFRES will respond to all requests within 10 working days. The PFRES makes every effort to respond to requests as quickly as possible.

For medical records request contact the EMS Billing Manger at: 

Emergency Medical Services Divison
645 Broard Street
Portsmouth, Virginia 23707
Office (757) 393-8123 Ext. 101,  Fax (757) 393-8178

Portsmouth Fire Rescue and Emergency Services has contracted with EMS Management & Consultants, Inc. to handle all billing activities for the department of EMS.  The links below will take you to the EMS Management & Consultants, Inc. website.

Customer Service Telephone: (Patient Line):                                                                                              1-800-8145339
Patient Website (pay invoice, provide insurance, ask questions)                                           

 Legal Counsel Request: (Patient Line):                                                                                                         1-800-814-5339

Request the legal department for assistance                                                                         Email:

 If you are a family member or individual requesting the report on behalf of the patient, a release form will be required to obtain federally protected healthcare information. EMS|MC can provide you with the needed forms.

  For incidents occurring prior to January 1, 2013 contact the EMS billing manger at (757) 393-8123

 Frequently Asked Questions:

  1. Do you have a question about your ambulance service statement?
  2. Do you want to provide insurance information and/or additional billing information?
  3. Do you want to make a payment?

When responding to emergency medical calls, the Portsmouth Fire Rescue and Emergency Services obtains protected health information about our patients in order to provide the best emergency medical care possible. The PFRES is committed to treating and using all protected health information obtained responsibly. We respect your privacy and treat all health care information about our patients with care under strict policies of confidentiality that all our staff is committed to following at all times.

The PFRES Notice of Privacy Practices describes the personal information we collect, and how and when we use or disclose that information. It also describes your rights as they relate to your protected health information.

Notice of Privacy Practices

Designated Privacy Officials

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